Need Help? Find Answers to Build My Story’s FAQs.

When you purchase a plan from Build My Story, the illustrations included, per story, allow you to customize the visual aspects of the stories you create.

Specifically, the plans provide options to add and edit images in your stories, which helps personalize the experience. Depending on the subscription level, you can create stories with up to 32 pages, including both text and illustrations.

The printing of the book takes up to 3 business days, and you will receive a confirmation once your book is out for shipping. Shipping takes approximately 5 and 7 business days.

Yes, you are able to preview the book in your library or ‘Build My Story’ screen before printing the physical copy.

Yes, you can absolutely edit the story and illustrations on our platform. With Build My Story, we provide an easy-to-use interface along with tutorials to give you and your child complete creative freedom. You can customize plots, characters, and illustrations to craft a story that is uniquely yours. Our goal is to empower you and your child to create a personalized storytelling experience that resonates and inspires.

You can contact us via email at [email protected] or use the live chat feature on our website. Our support team is available Monday through Friday from 9:00 AM to 5:00 PM.

Yes, Build My Story allows users from anywhere in the world to create digital books and PDFs.

Our platform is designed to be accessible globally, enabling users to enjoy the benefits of personalized storytelling no matter where they are located.

Please note that any books ordered from now may not arrive before Christmas due to high seasonal demand. For a great last-minute gift, consider purchasing a Build My Story gift card instead.

Gift cards allow recipients to create their own personalized books and are available for immediate delivery.

Personalizing your story is easy! Start by entering the name and reading age of your child, who will be the hero of the story. You can also set the story’s scene by adding a simple description of where it takes place and what it’s about. To make the story even more unique, you can use specific details like your child’s personality or emotions to guide the story assistant.

You can customize your child’s name, reading age, story setting, and even the challenges or emotions they’ll encounter in the story. Additionally, you can select character types (human, animal, or fictional) and describe their appearance, clothing, and unique traits.

At the moment, the story focuses on one main hero. However, you can always create multiple stories, each featuring a different child as the main character, to ensure everyone has their own personalized adventure.

Absolutely! The story assistant is designed to accommodate personalized details. You can include any specific characteristics, needs, or interests of your child to create a story that truly resonates with them.

Yes! You can view your story in Grid mode or Page mode during the creation process. This allows you to see how the story text and illustrations come together. You can also make edits to the text, images, or character details at any point.

No worries! You can easily go back and edit any detail, whether it’s the character’s name, story text, or illustrations. Simply use the “Edit Text” or “Create New Image” buttons to make changes before finalizing your story.

Uploading a photo is simple! Drag and drop or upload a clear headshot of your character. This will help create the most accurate representation of your story’s hero.

Yes, you can! If you prefer not to upload a photo, you can describe your character instead. Add details like clothing, physical appearance, or any specific traits you want included.

After creating a character, you’ll be shown four options to choose from. If none fit your vision, you can go back and upload a new photo, modify details, or generate another set of options until you’re satisfied.

Build My Story offers two subscription options to suit your needs:

• Classic Plan: Ideal for smaller projects, offering 3 digital books per month.
• Enterprise Plan: Designed for avid storytellers, offering 10 digital books per month and additional features like longer books (up to 52 pages).

Both plans include real-time book editing, unlimited image generation, and a money-back guarantee.

Yes! We offer a 14-day free trial for the classic plan, so you can explore all the features and decide which plan fits you best.

Absolutely! You can save on signing up to an annual plan on either the Classic Plan or the Professional Plan.

Yes, our subscriptions are flexible. You can cancel anytime to avoid further billing, and you’ll retain access to your plan’s features until the end of the billing cycle.

No subscription is required to buy a physical book. You can purchase a single softcover book independently, which includes both a physical and digital version.

For $19.95 (with free shipping), you’ll receive:

• A beautifully printed 32-page softcover book on premium 150gsm paper
• A digital version of your story
• Unlimited image generation and real-time editing tools 

The Professional Plan is perfect for families, educators, therapists, and creative professionals who want to create multiple personalized stories every month. It’s ideal for use in classrooms, therapy sessions, or even as a creative tool for developing meaningful connections through storytelling. The flexibility to create longer, detailed books makes it a great fit for professionals who work with children or storytelling enthusiasts.

Ready to create more than 10 digital books per month? If your enterprise needs assistance, fill out the form in our pricing section, and we’ll get back to you within 24 hours. 

Our books are available in beautifully printed softcover editions, as well as a digital format (PDF) for on-the-go reading. (Hardcover coming soon)

Yes, you can preview the story in your library before finalizing your purchase to ensure it’s just right for your child.

Log in to your account to view your library. All of your story creations will sleep there, whenever you want to access them.

Once your book is finalized, printing takes up to 3 business days. Shipping times vary by location but typically range from 5 to 7 business days.

At the moment, we only ship within the United States. We’re working on expanding our shipping options, so stay tuned for updates!

However, our digital books can be created worldwide. You can download a PDF and read your story wherever you are.

You can contact Build My Story’s Customer Support by visiting our Help Centre, where you’ll find answers to common questions. If you need further assistance, you can reach us via email at [email protected] or use the live chat feature on our website.

Build My Story focuses on creating personalized stories for children using our innovative technology. At this time, we do not accept manuscripts or offer publishing services for external authors.

Yes, Build My Story offers an Affiliate Program for individuals or businesses who love sharing creative and engaging products. Affiliates earn commissions by promoting Build My Story to their audience. For details and to apply, visit our Affiliate Program page.

Log into your Build My Story account and go to the “My Orders” section. Here, you’ll find all the details about your order, including the book preview, shipping information, and order status.

Orders may take a few minutes to sync with your account. Ensure you’re logged into the correct account associated with the order. If your order still doesn’t appear, contact us at [email protected] for assistance.

If you haven’t received a confirmation email, please check your spam or junk folder. If it’s not there, verify that you entered the correct email address during checkout. Reach out to us at [email protected] if you need help.

You can edit your order before it’s finalized for printing. Log into your account, navigate to “My Orders,” and select the order you wish to update. If editing isn’t an option, contact us as soon as possible for assistance.

You can cancel your order before it has been sent to print. Log into your account, go to “My Orders,” and use the cancel option for the relevant order. If the option isn’t available, contact us at [email protected], and we’ll do our best to help.